Benefits:
Medacs Healthcare is one of the UK’s leading and most trusted healthcare providers of much-needed care and support for physically or mentally ill, injured, disabled or infirm people in their own homes. Dedicated Care Coordinators are critical to ensure the effective delivery of this service.
The role is vital to supporting the Branch in the delivery of a high-quality care service with responsibility for the deployment and management of care workers during out of office hours, days a year. To ensure the contractual KPIs are being met and implemented. To champion the Medacs Healthcare brand, whilst promoting our vision and values. To create a seamless service for the Service Users
Key responsabilities include:
Responsible for manning the out of hours telephone line
*Responsible for responding to queries from Service Users, Care Workers, family members and 3rd party professionals
*Responsible for sourcing suitable cover for care calls at short notice when Care Workers are unable to work
*Responsible for ensuring Care Workers are allocated additional work with adequate travelling time between care calls
*Responsible for communicating to Care Workers any changes to their rotas
*Responsibility for ensuring all Service Users’ files are kept fully up to date on any Care Worker changes,
*Responding appropriately to emergencies and being able to adequately resolve them
*Monitor Call Monitoring System alerts to ensure Care Workers are attending to care visits within a reasonable time
*Develop a commercial relationship with Out of hours service managers, social workers and brokerage team
*Ensure the Out of Hours handoveris completed daily,and notes updated on Coldharbour.*If the Out of Hours service is not busy, ensure that all Service Users are contacted via a monitoring telephone call and recorded on Coldharbour*Ensure that all complaints and concerns are reported through “Events”, recorded on Coldharbour also the record is followed up and notified to the Registered Manager/Care Manager*Be fully aware of contractual requirements as detailed in Agreements with relevant local authorities/private clients.*Ensure all Service Users are assigned the necessary PINs to move them into ECM systems promptly and care workers use the electronic monitoring (contract specific)*Complete care calls with the community, if required*To provide evening, weekend and bank holiday out of hours support facility on an agreed basis or as required. For example, outof hours facility normally operates between the hours of Monday to Friday 18:00 -23:00, weekends and bank holidays 07:00 -23:00
Qualifications/Licenses/Certifications
A good proven record of:
Desirable
We genuinely care about creating a diverse and inclusive team, not just because it’s the right thing to do, but because we know it makes us a stronger, better business.
We will continue to grow our teams with brilliant people from all different backgrounds, perspectives, and experiences, celebrating our differences and knowing that collectively we make the difference. And we are proud to be a Disability Confident Employer.
A business with a future
If you are ready to help the care team ensure all service requests are handled in a timely, accurate and professional manner and that outstanding care is always delivered to service users, we can’t wait to hear from you. Apply today
