Main duties of the job

The post holder will have the ability to act with a degree of independent judgement and under the guidance of the Team Leader will be responsible for assisting with the day to day supervision and coordination of the 10 team members whilst will playing an active role as a clinic clerk, and taking responsibility for an efficient administration service for Chemotherapy Patients, ensuring good standards of practice and deadlines are adhered to at all times.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

 The post holder will have the ability to act with a degree of independent judgement and under the guidance of the Team Leader will be responsible for assisting with the day to day supervision and coordination team members whilst will playing an active role as a clinic clerk, and taking responsibility for an efficient administration service for Chemotherapy Patients, ensuring good standards of practice and deadlines are adhered to at all times.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person specification

Qualifications and or Knowledge

Essential criteria

  • GCSE Maths and English grade C and above or equivalent qualification or experience
  • IT related qualification CLAIT plus / ECDL or equivalent qualification or ability to demonstrate IT skills
  • OCR Level 2 Business Administration or equivalent qualification
  • OCR Level 3 NVQ in Customer Service or equivalent qualification
  • Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion.
  • Ability to manage and prioritise own and others workload and use own initiative
  • Understanding of working in a supervisory role
  • Good organisational skills and ability to multitask
  • Good time management skills
  • Good knowledge and understanding of reception / office procedures.

    • Desirable criteria

  • Experience of working in a customer care focused environment
  • Knowledge of cancer issues
  • Knowledge of medical databases
  • Knowledge of working practices with in the trust
  • Advanced IT skills

    • Experience

    Essential criteria

  • Experience of dealing with the public
  • Experience of working with and managing databases
  • Experience in using word processing and spreadsheet programmes
  • Experience in producing clear and concise reports
  • Experience of working in a busy office / customer care environment
  • Ability to prioritise and meet tight deadline, performing under pressure and to a strict timetable in a methodical manner

    • Desirable criteria

  • Experience of Supervising Staff
  • Previous involvment with audit
  • Previous experience of working with clinical staff or in a health care setting
  • Ability to learn and understand medical terminology

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable