Main duties of the job

The post holder will support in the achievement of operational and strategic objectives for the Directorate, contributing where appropriate to the production of business cases and operational plans. The role includes the day to day line management of the clerical and administration teams within Acute Medicine, Cardiology, Cardio-Respiratory, Respiratory and Sleep.

The post holder, as part of the Directorate Management Team, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a co-ordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac 

Person specification

Qualifications

Essential criteria

  • Educated to degree level or equivalent level of experience with demonstrable skills directly relevant and transferrable to this role.
  • Management qualification or career demonstrable experience of working in a managerial role
  • RSA Level 3 or equivalent experience
  • ECDL or equivalent experience

    • Desirable criteria

  • Evidence of commitment to ongoing professional development
  • Project Management qualification or equivalent experience
  • Training in service improvement tools and statistical analysis

    • Experience

    Essential criteria

  • Experience of working with multi-disciplinary teams across directorates in a high volume transactional environment
  • Experience of budget management (staff)
  • Significant administrational experience within a large complex health organisation
  • Ability to manage projects at local level
  • Experience of developing services and implementing change to meet performance targets
  • Experience of managing teams, undertaking recruitment, managing performance and sickness and disciplinary issues
  • Experience in dealing with patients and the public
  • Experience of using and managing information to determine priorities and demonstrate service levels
  • Experience of preparing and presenting information to clinical staff to influence, change and inform decisions
  • Experience of using and managing information to determine priorities
  • Experience of working in a service improvement environment
  • Experience in policy and Standard operating procedure formation

    • Desirable criteria

  • Knowledge of health service management
  • Specialist knowledge of Medical Directorate service administration
  • Demonstrable evidence of facilitation skills in managing/handling difficult, contentious or sensitive issues as well as handling conflict
  • Demonstrable evidence of effective management of internal/external investigation of concerns
  • Knowledge of Referral to Treat ( RTT) and targets as set by Welsh Government
  • Experience of participating in job plan reviews
  • Experience of supporting clinical teams to deliver change

    • Skills

    Essential criteria

  • Knowledge of the workings of clinical services and generic changes that they may be faced with
  • Ability to communicate effectively with all levels of an organisation and external partners
  • Able to initiate and respond positively to change and has the ability to learn from the experience
  • Committed to the continuous development of staff
  • Ability to analyse and interpret complex information
  • Ability to prioritise workload in an operational environment
  • Demonstrable leadership skills
  • Strong planning and organisational skills across a broad range of complex situations.

    • Desirable criteria

  • Ability to speak Welsh level 2

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable