Senior Service Delivery Manager
We are currently recruiting for a Senior Service Delivery Manager to join one of our clients in York (4 days per week on site) for a 6 month contract. They are offering per day inside IR35.
Our client is looking for a dedicated Senior IT Service Delivery Manager to be responsible for establishing ITIL best practice methods, owning the IT service delivery mechanisms, and managing IT provision to the business.
This role will participate on an on-call rota (1 in 3 weeks) includes remuneration.
Experience Required:
– ITIL V3/V4 certified
– IT service operational experience of managing multiple teams across service management, specifically service desk, incident, Problem, Change (CAB), Asset, and Service Level Management.
– Understanding of Infrastructure technologies, Telephony, Networks, and Business Applications
– Strong customer service, project management, and quality control skills
– Excellent leadership and customer service skills.
– Team player, with attention to detail.
– A finisher, and capable of management difficult situations across a diverse technology landscape, some Legacy moving to new technologies, such as Azure.
– Ability to own high profile issues and bring solutions.
– Dynamic and personable, able to manage expectations and work through complex issues
If you think you would be a good fit for this role, please apply here. We look forward to hearing from you!
– SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.
