Main duties of the job

Your Key responsibilities include:

  • Working with service desk team taking support calls and providing support to users 
  • Analyses and investigates user problems, some of which are complex, and where necessary discusses options for resolution with Support Officers and communicates the resolution
  • Analyses and investigates on possible solutions for requirements within their portfolio of responsibilities 
  • Assisting the management team to ensure the systems within their remit are run efficiently and effectively and that appropriate disaster recovery plans are in place. 
  • Provide assistance to support officers and senior support officers when required. 

    • Essential Criteria Includes: 

  • Educated to GCSE level / equivalent level of work experience and knowledge 
  • Knowledge of one or more business systems
  • A broad range of ICT skills
  • Experience of working in a large and complex organisation
  • Experience in the support of software solutions
  • Participation in change management 
  • Knowledge and appreciation of the capabilities and limitations of IT 

    • Base : The post requires a minimum of 2 days working from the Abergele Hospital site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements.

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

    Person specification

    Qualifications

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification

    • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification

    • Experience

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification

    • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification

    • Skills

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification

    • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable