Main duties of the job
Act as first point of contact for all referrals/enquiries to the CHC Team
Ensure that all communications with members of the public, staff and any
other agency are handled confidentially and professionally, in order to aid the
delivery of a high quality service.
Demonstrate excellent and advanced communication skills on confidential
issues such as disputes or complaints when dealing with telephone
calls/correspondence from members of the public, Solicitors and MPs, Health
Professionals, Senior Managers both within the NHS, Local Authorities and
non NHS organizations and in the absence of CHC Managers/Matron refer to
appropriate person/department.
Take telephone messages in the absence of the CHC Team and if necessary
signpost the caller to the correct person who can help with their query.
Monitor and ensure correct panel outcomes, information is passed to finance
department via liaising with nursing homes/monthly returns regarding any
change in funding/accommodation etc (Deceased, New Patients,
amendments).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Deal with multi faceted information with regards to CHC i.e patients sensitive
information with issues of confidentiality in the appropriate way.
Produce reports for the team and CHC Team Managers when required.
Establish and maintain efficient filling system for key documents and
correspondences both electronically and manually.
Manage the departmental BCU application mailbox and carry out appropriate
action.
To maintain and manage electronic diaries for CHC Modern Matrons and Team
Manager and Nurse Reviewers.
Ensure that letters relating to ratified, deferred or disputed CHC applications are completed and sent out to relevant parties.
Arrange nursing reviews/ Multidisciplinary Meetings on behalf of the CHC Team and send out nursing review letter to all appropriate persons.
Person specification
Qualifications
Essential criteria
knowledge and experience
Essential criteria
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
