Location: Remote

Essential:

  • Excellent troubleshooting and logical reasoning skills.
  • At least 3 years of experience working in a customer support team on the relevant technologies and products.
  • Thorough knowledge of Windows 10/11 and endpoint technologies (eg Windows Defender, AD Group Policies).
  • Thorough knowledge of Microsoft Endpoint Manager:Microsoft Endpoint Configuration Manager: functionality such as software update deployment as well as components such as management points and the inner working thereof.Intune: Mobile device and application management functions and closely related technologies such as AutoPilot.
  • Experience working in an ITIL-based operations environment using ITSM toolsets such as ServiceNow.
  • Experience with cross-functional working and cultural sensitivities in a multi-customer environment.
  • Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI and Business Disability Forum partner organisation.

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