Contract Details Permanent Salary £33,113 (inclusive of London Weighting) Weekly Hours 35 hours per week Location London EC2A 3EA / Hybrid Application Deadline Thursday, August 18, 2022 Interview Date 30 August 2022 Job Summary
Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international, and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. Do you want to use your skills, knowledge, and experience to help change the world? You could be our new Telefundraising Team Leader!

About the role

The Telefundraising team help us achieve our goal of raising as much money as possible by speaking to our valued supporters, raising awareness of human rights atrocities, and asking for regular donations. The Team Leader is accountable for the management of all fundraising programmes, from Acquisition to Upgrade campaigns. You will be expected to work closely with your fellow Team Leader to manage the KPI’s of 9-12 fundraisers, making sure that supporter engagement is of the highest quality, and that GDPR obligations are followed closely. Crucially, you will divide your time, not only monitoring calls in order to coach team members but making calls yourself for roughly 30% of the week.
More details can be found by downloading the job description from our career’s portal.

Shift times:

The 35 hours will be worked across the following shifts.

  • Monday-Thursday: 13:30pm-21:00pm
  • Friday: 11:30am-19:00pm.
  • Must be available to work every other Saturday: 10am-17:30am

The role may be for you if:

  • You’re skilled in successfully guiding a tele-fundraising or telemarketing team, making outbound calls at the highest standard.
  • You can manage KPI’s and coach individuals around performance
  • You collaborate and positively contribute to an inclusive culture.
  • You display impeccable communication skills, resilience and plenty of enthusiasm in front of the team

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time). 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares. See more details of our benefits here.

Apply for this role

The vacancy may be closed earlier than advertised if a high standard of applications is received. If you wish to be considered for the role, avoid delay in submitting an application.

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. We are a disability confident organisation. More details of inclusion in the AIUK recruitment process can be found here.

INDSP

Job Profile Job Profile document