IT Support Officer Job Vacancy in Abergele, Wales, UK

Main duties of the job

Your key responsibilities include:
Advise on the support elements of a wide range of solutions
Respond to all types of IT related issues reported either via the telephone, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements. 
Record accurately all type of IT related issues within the Service Desks incident management tool. (Service Point)
Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action.
Responsible for providing a high-level customer focused service.
Responsible for call ownership throughout the calls lifecycle.

Essential Criteria Includes: 
Educated to Diploma/HNC level or equivalent experience.
Evidence of Continual Professional Development
Problem identification and solving
Ability to effectively prioritise tasks in a high-pressure environment.
Excellent customer service orientation.

Base: The post requires a minimum of 2 days working from the Abergele Hospital site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements. 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. 

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Applicant requirements

Welsh language skills are desirable

Welsh language skills are desirable