Main duties of the job

Work collaboratively on a day-to-day basis with others and contributes to the smooth and efficient running of the service by:

  • Provide a reception service to all patients, staff and visitors attending the Urgent Primary Care Centre
  • Deal with telephone calls, enquiries and relay messages in an efficient manager as service standard, processing urgent referrals
  • Booking and accessing referrals and enter onto the patient administration system
  • Process and distribute incoming and outgoing mail
  • Undertake administrative duties in support of the Operations & Admin Manager
  • Participate in quality assurance and audit of the UPCC service for future development

    • By the nature of the duties, the post holder will be required to main strict confidentiality and will be expected to deal with patients, carers, relatives, Primary Care Contractors (GP Practices/Community Pharmacies) , external contractors/manufacturers and other visitors to the Centres, in person and in writing, with courtesy and discretion.

    Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the Urgent Primary Care Centre Service, including data inputting. Knowledge of medical terminology would also be an advantage.

    The ability to speak Welsh is essential for this post. 

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. 

    Person specification

    Qualifications

    Essential criteria

  • GCSE standard in English and Maths [grade c or above] or equivalent
  • NVQ level 2 Business Administration/Customer care or equivalent /experience
  • IT related qualification (CLAIT plus/ECDL) or proven experience using Microsoft Office packages

    • Desirable criteria

  • NVQ 3 Business Admin/Customer Care And/or RSA level 3 or equivalent ECDL
  • Understanding of basic Medical Terminology

    • Experience

    Essential criteria

  • Experience of a range of secretarial procedures and practices with a base level of theoretical knowledge
  • Experience in dealing with the general public/patients on the telephone and face to face

    • Desirable criteria

  • Previous experience working within a busy administration environment or GP Practice
  • Experience of working in a multidisciplinary professionals team

    • Skills

    Essential criteria

  • Ability to work without supervision, with own initiative, whilst understanding the need to seek advise when necessary
  • Effective planning & organisational skills [ability to manage diaries, set up filing systems, working to strict deadlines and prioritise tasks]

    • Desirable criteria

  • Advanced IT/Keyboard Skills for accuracy and attention to detail. Previous use of Patient Information Management Systems [i.e. PIMS, PAS, NHS Demos]

    • Knowledge

    Essential criteria

  • Knowledge of a range of secretarial work procedures and practice including a knowledge of software programmes
  • Understanding of Data Protection and Confidentiality related to the Job

    • Desirable criteria

  • Knowledge of all Microsoft Word/Office IT packages Knowledge of Health Boards s Patient Information Management System (PIMS, PAS, Myrredin NHS demo, Adastra) and/or IT performance management system

    • Personal attributes

    Essential criteria

  • Ability to work as part of an integrated multi-skilled team member without direct supervision
  • Welsh Speaking (minimum level 3)

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are essential

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Welsh language skills are essential