Job Description

At Daisy, the primary role of an Apprentice TfL Field Support Engineer is to establish and maintain communications systems under supervision within the TfL support and delivery practice. They use a range of remote and physical tools and equipment. They install basic communication hardware and software. They also deal with routine service requests from internal and external sources including fault rectification across a range of technologies, applying security principals in line with legal and organisational requirements. This role will require the individual to work as part of a team, and will be primarily field-based, but may also be office based, or in remote sites as required.

In this role you will be doing:

Providing a technical response to incidents and service requests reported by TfL, achieving immediate resolution where possible or alternatively performing diagnostics to identify the best possible next escalation path.

Acquire and maintain superior knowledge and skills within recognised skills disciplines.

Keep abreast of changes and issues in their areas of specialty / expertise

Commitment to new service requirements

Adhere to all Change/Incident/Project Management processes

Adhere to all job administration processes

Flexibility to work outside of normal business hours if required

Following defined ITIL Policies and Processes and ISO 270001 Quality procedures

To be compliant with health and safety company policy and legislation

Qualifications

· Maths GCSE at grade 4 or above or equivalent qualification.

· English GCSE at grade 4 or above or equivalent qualification

· Excellent communication skills and ability to adopt a proactive problem-solving approach

· Self-motivated & enjoys working in a busy environment

· Thrives on researching, implementing new and cutting-edge technologies.

· Enjoys working in a team

· Customer focused pleased to provide good service

· Confidential information handling

· Excellent Problem Determination and Problem-Solving Skills

Personal Skills and Qualities:

· Strongly focused on customer business needs

· Excellent communications skills both written and verbal

· Self-Motivated / Autonomous worker

· Team Player

· Effectively liaises with team members and other departments

· Positive attitude & nature

· Quality aware

· Analytical approach

Additional Information

Why work at Daisy?

At Daisy, our values are centred around our people; therefore, we show our appreciation by providing various benefits and rewards to all our employees. Here are just some of the benefits that makes Daisy a great place to work.

We all deserve a break

  • In need of a holiday? Starting at 25 days holiday, your allowance increases to up to 30 days for each year you stay with us. BONUS You can buy extra holidays too. 
  • Nothing says happy birthday like a day off thats why we give you an extra day to do with what you wish.
  • We LOVE love so much in fact, that you get ANOTHER paid day to go and get married! 

    • We care about you and our planet

  • Progress your skills or learn something new with stress-free virtual or classroom learning through Daisy University and Apprenticeship and Talent programmes.
  • Hybrid and remote working, to ensure work WORKS for you.
  • We have our very own in-house wellbeing coach to inspire, engage, guide and support YOU.
  • Employee assistance scheme – here to look after your health, mental health and financial wellbeing.
  • Family-friendly policies, to support our employees when they need it.
  • Our helping hands initiative allows you to take up to three days leave each year to carry out VOLUNTEER work.
  • Because your health is our top priority we offer discounted membership for HEALTH plans
  • Eye Care Scheme so you can SEE your skill develop with Daisy
  • One-stop SHOPPING discount and savings on more than 1,200 retailers through The Exchange, our online discount platform
  • Career breaks, offering you the opportunity to pursue something you have always dreamed of.
  • Death in Service Insurance, so you know your close ones are protected.

    • As a member of the Disability Confident Scheme, we are pleased to be able to play our part in ensuring that everyone has the opportunity to fulfil their potential and realise their aspirations.