Scheduling Manager
Chippenham, Wiltshire
Salary – £36,000 per annum – depending on skills and experience
Contract type – Permanent
Working hours – Full Time
Closing Date – 25 July 2022
Interview Date – TBC
About us
In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord was created in order to deliver our purpose of Building Better Lives. Building Better Lives means that we exist to provide the affordable homes and care services that enable people to achieve their full potential, without having to worry about the quality, affordability and safety of their housing and care.
As a charitable housing provider, we provide over 25,000 homes to more than 54,000 people. We deliver over 3 million hours of care to individuals every year. We have a geographical reach from the north east, to the south west of England. And we employ around 4,000 people.
We are committed to providing great homes and care, in a great neighbourhood, with great service.
About the role
We are now recruiting for a Scheduling Manager on a full time permanent basis.
You will own all planning functions (excluding voids) across the DLO, Aligning regional services to work as one team, with clear, robust and concise procedures that promote operational excellence and exceptional customer delivery.
You will also own the planning and reporting functionality within the DLO`s management system, Service Connect and work alongside other key members of staff to ensure the system is optimised and fully utilised to generate operational efficiency whilst providing clear and concise data.
You will act as a key contact and representative of the DLO to internal and external customers including contact centre, asset management and hosing teams, ensuring that solid partnerships are built and maintained. These partnerships should lead to a continuously improved customer journey from the contact centre, asset management, housing team and all internal departments, via the DLO and through to the customer, focussing on reducing and removing data inaccuracy, bottlenecks and constraints.
You will promote a workplace where all planners are motivated and engaged, fostering a leaders job is to create other leaders approach and actively involving planners in root cause analysis, data capture and improvement projects.
About you
It is essential that you have a professional qualification in Customer Service/Operational Planning and have previous experience of managing and actively working within improvement projects.
You will have the ability to extract, interpret and present financial and statistical performance data to inform service development/improvement and have the ability to identify trends and develop service improvements.
You must be able to write procedures to underpin the service area and have the confidence and skills to process and review complex information to inform decisions.
You will be focused on delivering high quality results in a timely manner and be receptive to new ideas and focused on coming up with new ideas and implementing continual improvements.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
