Customer Accounts Officer
West Bromwich
Salary – £30,615 – £33,677 (+ £750 Car Allowance) per annum – depending on skills and experience
Contract type – Permanent
Working hours – Full Time
Closing Date – 20July2022
Interview Date – 26and 27 July2022
About us
In April 2021, GreenSquare and Accord Housing Association merged to create a bigger, better, organisation. GreenSquareAccord now provides over 25,000 homes to more than 54,000 people, we deliver over 3 million hours of care to individuals every year and have a geographical reach from Newcastle upon Tyne to Salisbury, Wiltshire. We have a staff team of approx. 4,000 people.
The GreenSquareAccord story is about building better lives. GreenSquareAccord is committed to building more homes and providing more care and support to more people, whilst still delivering the locally-focused services to the people who need them most.
Everything we do comes back to people – whether that`s providing a good quality, safe home, helping someone to live an independent life, addressing social injustice and equality and everything else in between.
Our vision for GreenSquareAccord is to be an organisation where people can enjoy happiness, health and prosperity.
About the role
We are currently recruiting for a Customer Accounts Officer who will be responsible for collecting and recovering arrears from a variety of tenures, taking legal action where necessary and providing benefits advice to residents and sign post to other agencies.
This role is a customer facing role, and will also liaise and work with other agencies including local authorities, DWP & courts. There will be a large amount of confidential data handling in this role, and will be required to maintain an excellent level of customer service.
The role will require you to undertake home visits to residents, therefore you must have a valid clean driving licence.
You will be responsible for preparing paperwork and presenting cases in court, with or without legal representation, and attendance at evictions.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
It is essential that you have minimum 12 months income management experience and previous experience of arrears or debt recovery, or credit control and experience of DIY possession proceedings and presenting cases in court.
You must have excellent communication skills, with an ability to deal empathetically and effectively with vulnerable residents and difficult situations.
Knowledge of welfare benefits and wider legislative and statutory guidance, within housing would be beneficial for the role.
You will have demonstrable experience of delivering excellent customer service while maintaining good working relationships with local authority departments, the DWP and other external agencies, as well as internal teams such as Neighbourhoods and Tenancy Sustainment.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
Previous applicants need not apply.
