Main duties of the job

Portering Services provides essential support to all areas of the hospital. The porter will be expected to react to the various challenges within the working environment, and the workload may be increased due to external influences including the environment, weather, patient capacity etc. The porter will work as part of a team contributing to the smooth running of the service, providing an efficient and effective response to requests for patient movement, assistance in emergency situations, collection and delivery of samples and medicines etc, whilst ensuring that other tasks such as delivery of meal trolleys, linen, goods and mail etc are carried out in a timely manner. Whilst many of the tasks are generally routine the daily functioning of the service may be unpredictable therefore a flexible approach is essential and the post holder will be expected to use own initiative

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person specification

Qualifications

Essential criteria

  • Good standard of secondary education

    • Desirable criteria

  • NVQ level Two in Customer Service

    • Experience

    Desirable criteria

  • Experience in a similar post

    • Aptitude & Abilities

    Essential criteria

  • Able to demonstrate good communication skills, being able to communicate sensitively with patients and their families often in difficult circumstances
  • Able to maintain service user confidentiality acting calmly and quickly in emergency situations
  • Able to work as part of a team
  • Remains calm under pressure

    • Desirable criteria

  • Ability to speak Welsh

    • Values

    Essential criteria

  • Able to demonstrate a Caring disposition
  • Able to demonstrate competence in dealing with people who may be upset and / or anxious
  • Be respectful of others

    • Other

    Essential criteria

  • Must be physically fit as role requires lifting, pushing and pulling substantial weights for extended periods, and long periods of walking and climbing stairs.
  • Must be able to cope effectively with distressing situations including death
  • Ability to travel within geographical area as required
  • Able to work hours flexibly.
  • Some positions will require a current driving licence as the role will include the direct delivery of goods to off-site premises.

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

    Welsh language skills are desirable

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

    Welsh language skills are desirable