Job overview

It’s an exciting time for our Urgent Community Response (UCR) Service as we expand into the High Weald, Lewes, and the Havens (HWLH) area. We are recruiting to our new teams who will work with patients in their homes across the HWLH communities.

As part of our expansion, we are looking for a Clinical Services Manager to join us, so if you’re a dynamic and patient focused leader, with a passion for supporting services and teams to deliver excellent care at the heart of the community, we’d love to hear from you.

We’re looking for people who can lead and inspire others with experience of engaging across multiple health and social care partners. They can support others, encourage their ideas and perspectives, and prioritise effectively to support strategic and operational delivery of an urgent community response service.

You will have healthcare business expertise, with performance and financial experience alongside proven and compassionate leadership and be able to promote and work within a culture of innovation and improvement. You will be working alongside your service colleagues to provide operational and clinical leadership within an urgent community response team which focuses on avoiding unnecessary hospital admissions and supports patients at home after they have been in hospital.

Main duties of the job

You will be responsible for the setting up and mobilisation of the Urgent Community Response Service in HWLH ensuring its growth and enabling urgent community response activity through compassionate and inclusive leadership.

In this role you will deputise and support the Area Director, Deputy Area Director and General Manager of the Urgent Community Response Service and the wider senior management team to ensure the leadership, mobilisation and delivery of a high quality and efficient service.

You will support SCFT’s strategic planning and activity performance framework leading on the delivery of national performance targets for Urgent Community Responsive within HWLH. This involves ensuring sufficient data is available to monitor and manage performance identifying early need for remedial action plans where performance targets are not being met. You will have budgetary and financial oversight, which will require service delivery within the Service’s budget and the role’s delegated authority.

Working for our organisation

Why work for us?

  • Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
  • Rated ‘Good’ with ‘Outstanding’ features by the Care Quality Commission (CQC)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • A great variety of working environments, in the community, in patients’ homes and in our community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer, with great rates of pay
  • Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
  • Supportive team environments
  • Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
  • Access to a wide range of benefits and discounts for NHS staff
  • Detailed job description and main responsibilities
    This role sits within the East Area Senior Leadership team for the Urgent Community Response Service working collaboratively with the wider senior management team and other Corporate, Professional, Clinical, and Practice Development leaders. The role is to ensure the leadership and delivery of the service. Working across professional and corporate disciplines, the role will align quality standards and clinical governance strategies with business planning and operational performance.

    Further information is available in the attached job description and person specification.

    If you would like to discuss this role or find out more, you can contact our General Manager, Annie Hampson, by emailing .

    Person specification

    Qualifications and/or professional registration
    Essential criteria

  • Bachelor’s degree in a health, social care or related area of study.
  • Postgraduate Diploma in a relevant clinical or health service management area, or equivalent level of knowledge acquired through experience.
  • Experience
    Essential criteria

  • Substantial experience in a leadership role including contributing to operational management of services.
  • Experience of monitoring, analysing and assessing clinical operational performance within a team setting
  • Experience of a supervisory role and personal development planning.
  • Experience of staff management including recruitment and retention of staff, performance management, and managing sickness and absence.
  • Experience of budget management, budget monitoring and review.
  • Experience of working within multi-disciplinary teams
  • Experience of partnership working with a wide range of statutory and non-statutory service providers.
  • Experience of assessing risks within clinical services and developing risk management plans
  • Skills and knowledge
    Essential criteria

  • Knowledge of NHS Human Resource Policies and Procedures
  • Knowledge of multidisciplinary team working and an understanding of differing professional role boundaries.
  • Knowledge of basic clinical operational processes including budget management, target setting and action planning.
  • Ability to monitor and maintain standards of care within a clinical service.
  • Ability to identify, assess and manage clinical and operational risks.
  • Able to translate complex information make it meaningful to staff at all levels and across all professions both verbally and in writing.
  • Ability to occasionally manage distressing and emotional circumstances with staff, patients and their carers.
  • Ability to develop and draft local standard operating procedures.
  • Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions.
  • Ability to engage stakeholders through discussion, presentation and direct liaison.
  • Well-developed presentation skills.
  • Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel.
  • A natural curiosity backed by excellent critical analytical skills.
  • Assertive and confident to challenge poor conduct and behaviours.
  • Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines.
  • Strong patient focus.
  • This post may close earlier than the published closing date if sufficient applications are received.

    Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

    Employer certification / accreditation badges