The Role

The main responsibilities of the Service Centre Team Leader are to organise and co-ordinate day to day allocation of workflow throughout the team ensuring service priorities are met and the team are effectively targeted.

This must be achieved whilst operating in accordance with established procedures making day to day operational decisions and dealing with complex operational issues queries complaints and problems from a range of stakeholders and approving actions outside standard operational delivery.

As well as this we are looking for someone who can drive the teams towards providing a high-quality service that meets the customer needs whilst optimising technology and improved processes to deliver an excellent customer experience. This will be achieved by supervision strong recruitment team development and team motivation to achieve effective and efficient performance.

As Service Centre Team leader will be required to manage approx. 10 / 15 staff whose main responsibilities are to deliver results within a fast-paced customer focused role. 

Interview information

Closing date: 25/07/2022

Interview date: 01/08/2022 and 02/08/2022

We are able to accommodate both in person and virtual interviews. If virtual your interview will preferably be undertaken using the Microsoft Teams software which is currently free for new users however if there are any issues with accessing this technology we are happy to discuss alternative arrangements prior to the interviews.

Options will be discussed with candidates once they have been invited to the interview stage of the process and if you have any concerns or adjustments are needed we are happy to discuss.

What we can offer you

Cumbria County Council is a modern vibrant place to work offering a range of staff benefits including:

*Excellent training and development offers

*Flexible working opportunities

*Opportunity to join the Local Government Pension Scheme

*Boost your pension with Shared Cost Additional Voluntary Contributions (facilitated by AVC Wise)

*Various perks and discounts schemes including money off your phone contract and local gyms

*Competitive rates of pay

Equality Diversity and Inclusion

Cumbria County Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.

As a Disability Confident Employer disabled applicants who meet the essential criteria of this job are guaranteed an interview.