Main duties of the job

Would you like to be involved in delivering and supporting ICT Solutions that make a difference to our users?

If so, the Informatics service is looking for a full time positive and enthusiastic Senior ICT Support Officer to join a dynamic team. Working across BCU you will be responsible for the operational support across a range of ICT System Solutions providing the training and support of ICT skills, system solutions, coordination of training activities and involvement with implementations.

Your key responsibilities include:

  • Analyse, investigate and resolve user problems, some of which are complex, and where necessary discuss options for resolution with ICT colleagues/senior managers
  • Train users / support staff on software solutions (both classroom and desk side)
  • Maintain / manage all training activities (coordination, planning and strategy) within your portfolio
  • Working with the implementation team, providing communication of training information to Informatics staff and wider BCU staff as appropriate
  • The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

    This post is fixed term for 12 months to meet the needs of the service.

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Qualifications

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification
  • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification
  • Experience

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification
  • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification
  • Skills

    Essential criteria

  • Meets all essential criteria as per attached job description/person specification
  • Desirable criteria

  • Meets all desirable criteria as per attached job description/person specification
  • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable