Job overview

Receptionist – 37.5 hours per week

The Coastal Sussex Integrated MSK Services (CSIMS) administration team is looking for a full-time Administrator to join their Reception team . The post will require a flexible approach as the successful candidate will be assisting in a number of areas throughout CSIMS.

The post holder will need to provide efficient reception/administrative support to the teams, and be used to dealing with the public and prioritising their work in a busy environment. Computer skills and a working knowledge of Microsoft Office are essential. Training will be provided on the in-house databases and computer systems, although knowledge of SystmOne and Semahelix would be an advantage, as would previous experience in the NHS.

Main duties of the job

To run the reception desks for the CSIM services.

Reception sites include:

  • Physiotherapy department, Munro Unit, St Richards Hospital
  • Outpatient physiotherapy and MSK reception, Bognor Regis War Memorial Hospital
  • Rheumatology/ Pain reception, Bognor Regis War Memorial Hospital

    • This post will be required to rotate between each reception area.

    This post does not have any staffing responsibilities.

    Working for our organisation

    WHY WORK WITH US?

  • Positive 2021 NHS Staff Survey results
  • The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
  • Stunning locations in Sussex, surrounded by the South Downs and the coast
  • A great working environment in the community, in patients’ homes and our
    community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer, with great rates of pay
  • Flexible working options, including job sharing, annualised hours, career breaks, parental leave and adoption leave
  • Supportive team environments
  • Cost-effective and convenient workplace nurseries
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces

    • Detailed job description and main responsibilities

  • Provide a reception service for patients attending the clinics
  • Book, amend and cancel patient appointments using the computer based booking system.
  • Use the telephone or written media to make or amend patient appointments and deal with enquiries from patients or staff.
  • Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.
  • Pull patient records and re-file them accurately. Archive records when appropriate
  • Check new referral details for completeness and accuracy using the NHS number and update and amend patient details as necessary.
  • Compare new referral details with any existing registration details to ensure accuracy and avoid duplication. Accurately input patient referral details on to the Trust computer system.
  • Take responsibility for liaising with professional colleagues to avoid unnecessary delays in the referral process.
  • Communicate clearly and effectively with other professionals, outside agencies and patients..
  • In times of staffing need, to work within the wider administrative team.
  • To carry out other duties which fall within the remit of this post as required by the Lead Reception Team Administrator.

    • To contribute to the development of administration services to improve efficiency and productivity

    Person specification

    Qualifications
    Essential criteria

  • IT and computer skills

    • Experience
    Essential criteria

  • Knowledge of a range of work procedures
  • Knowledge of data protection and confidentiality

    • Desirable criteria

  • Previous NHS experience

    • Skills
    Essential criteria

  • Ability to work on own initiative
  • Ability to deal with people with tact and sensitivity

    • Desirable criteria

  • Good knowledge of in-house computer system

    • This post may close earlier than the published closing date if sufficient applications are received.

    Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

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