Intelligent Resource is working in partnership with a major client in the UK. We are currently recruiting a Senior Client Implementation and Support Engineer to be based around fully remote for a Permanent role.

Job Title: Senior Client Implementation and Support Engineer

Location: fully remote

Job Type: Permanent

Benefits:

  • Competitive Salary
  • Unique Share Options Scheme
  • Annual Performance and Salary Review
  • Flexible Working
  • Private Healthcare
  • Death in Service Insurance

    • Responsibilities

    This is a senior hands-on role in a small team requiring leadership, mentoring skills, and combining people and project management skills with direct delivery and support to external clients. Responsibilities extend to running, and being responsible for, the success of customer facing implementation projects. This may, on occasion, combine working at client sites with office-based work, as best suits the needs and phase of the project.

    Specific responsibilities include:

    Client Implementation – Professional Services

  • Work on or oversee complex, high-volume, Real Time systems and application integration projects for clients across financial services.
  • Deliver reliable, maintainable projects to new and existing clients using the Beeks Analytics products and toolset.
  • Play an active part in designing novel solutions to meet emerging business requirements.
  • Review and evolve best practices.
  • Perform custom integration tasks.
  • Coordinate with the software development team for bug fixes and enhancement requests.
  • Provide product training to end-users
  • Capture, document and verify requirements for client projects and PoCs
  • Collaborate with project teams made up of people with diverse and complementary skills

    • Support

  • Assist with the transition to new support technologies and define workflows and best
  • practice process to ensure optimal benefit for the team
  • Run/monitor the support process. Ensure there is adequate coverage and a functional
  • escalation process always.
  • Define and run the implementation of live monitoring for our SaaS solutions, with alerting feeding into the support process and integration with Beeks NOC.
  • You will build deep insights into the industries we serve and the global environments in which our clients operate. You may collaborate with internal and external stakeholders, and will generally, work on several concurrent internal and client facing initiatives at any given time.
  • Some travel opportunities.

    • Required Experience

  • 3+ years of strong Software Delivery or Professional Services experience
  • Technical problem-solving mind-set
  • Organised independent thinker who will pro-actively seek help to maximise efficiency
  • Development background
  • Linux, bash and Scripting experience
  • Quality focused individual, eager to contribute in a team-oriented environment
  • Strong interpersonal and communication skills – verbal and written

    • Desirable Experience

  • Familiarity with network technologies, TCP
  • Java experience, coding, or deployment
  • Familiarity with network tap/span/aggregation
  • Database experience
  • Wire protocols experience

    • Qualifications

  • Qualified to degree level, or equivalent hands-on experience, in one of the following:
  • Computer Science/Computer Engineering
  • Information Systems/Decision Sciences
  • Engineering (all disciplines)

    • Intelligent Resource Limited acts as both an employment business and as an employment agency.

    Please Note: Shortlisted candidates will be contacted via Call/Email.

    Apply now to know more.

    Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI and Business Disability Forum partner organization.

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