Department: Ticketing
Hours of Work: 35 hours per week (Includes Matchdays, Evenings and Weekends)
Contract: 12 Months, Specific Purpose (Maternity Cover)
Salary : £20,020 per annum
Location: Villa Park
Closing Date: 31 July 2022
1. The Department
The Ticketing department are the team responsible for the sale and delivery for all season ticket and matchday tickets across both Premier League, WSL and U23 fixtures. In addition, bookings for away travel, soccer schools and stadium tours are fulfilled by the department, and we provide a central contact point for fan enquiries.
2. The Role
We have an exciting opportunity for a Ticket Sales Advisor to work within our Ticketing Team based at Villa Park. The role will be responsible for supporting in the day-to-day calls of the Ticket Office and process customer ticket sales onto the ticketing system and to handle sales orders via the ticket office counter as required in a timely way ensuring that your cash/till balances at the end of every day.
For further information please see the Role Profile.
3. The Person
The ideal candidate will have the passion for customer service, working within a fast-paced environment, will the ability to handling difficult customer-facing situations in a professional manner. You will champion the Ticketing team externally and act as an ambassador for Aston Villa Football Club.
As part of your application, please ensure you upload your CV and Cover Letter.
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see AVFC – Safeguarding.
