Main duties of the job

  • To supervise the workflow and assist with the smooth running of day to day operations of the Health Records Service. Ensuring that all tasks relating to service delivery in line with agreed standards are completed within timescales, and escalate any potential issues to their Admin Lead/ manager.
  • Monitor Access to Health Records requests ensuring they are completed effectively without breaches or problems within the required timeline and are in line with BCUs Information Governance, Confidentiality and Despatch of case notes Policies and Procedures. 
  • Ensuring that staff adhere to Standard Operating Procedures in relation to registration of patients to prevent duplicate and inaccurate recording of information. Identifying any training issues, addressing and documenting accordingly.
  • To ensure an up to date record of all missing casenotes is maintained, reviewing long term missings on a regular basis. Merging temporary casenotes on the source system once original paper casenotes have been located and merged together

    • The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Qualifications

    Essential criteria

  • NVQ Level 3 or equivalent experieince
  • Ability to influence and motivate others
  • Ability to use own initiative, organise workloads, and delegate to others
  • Knowledge of Principles of confidentiality
  • ILM level 2, equivalent qualification / experience, or willingness to complete within 2 years

    • Experience

    Essential criteria

  • Experience of microsoft packages
  • Experience of coordinating workloads and leading projects

    • Apptitudes and abilities

    Essential criteria

  • Ability to sustain accuracy
  • Good written and verbal Skills
  • Attention to Detail
  • Methodical approach
  • Good literacy and numeracy skills

    • Values

    Essential criteria

  • Self motivated, hardworking and enthusiastic
  • Courteous, respectful and helpful
  • Good interpersonal skills, ability to empathise
  • Ability to work autonomously
  • Able to communicate effectively with a wide range of people face to face, by electronic means and by telephone
  • Ability to problem solve and take decisions within remit of job role and to know when to seek advice

    • Other

    Essential criteria

  • General fitness is required as it is necessary to lift, file and transfer casenotes from one location to another, to sort and reorganise appropriately.
  • Ability to exert light/moderate physical effort when handling equipment i.e. trolleys and mobile racking

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable