About The Role

Community Integrated Care is a national social care charity which provides care and support to thousands of people across England and Scotland and we are currently recruiting for a  Business Systems Support Specialist  to join our IT department.

Within this new and exciting role you will be a key addition to the Business Systems Team responsible for delivering an effective support service to the business-as-usual activity of the Business Systems area and supporting the Business Systems Manager in the successful delivery of projects and system upgrades. 

Day to day duties and Responsibilities include:

  • Delivering support for the company Business Systems, managing queries, incidents and service requests
  • Reviewing automated system alerts, applying routine housekeeping tasks, scheduling system checks & controls to identify problems, incidents and issues
  • Undertaking system administration tasks such as configuring new users and managing user access permissions
  • Supporting the Business Systems Manager in the delivery of projects, system upgrades and enhancements by providing project administrative support and assistance to business users during roll-out

    • About You

    Our Ideal Candidate: 

  • You’ll be a team player, enthusiastic, with a keen interest in IT and, specifically, someone who wants to work with business systems
  • You have good investigative and problem-solving skills and be motivated by solving problems and resolving issues
  • You have the ability to absorb knowledge and pick up new skills and capabilities quickly.
  • You are motivated by providing a great service, understand the value of successfully completing tasks & processes and of setting & delivering to customer expectation.
  • You have the ability to work independently, to use own initiative and to take responsibility, while being aware of your own capability
  • You are good at communicating – you can explain technical problems and solutions in a way that is easy for non-technical users to understand

    • Skills and Experience: 

  • Having a degree in a relevant subject (IT, Business or Finance) or post education such as advanced apprenticeship is highly desirable. 
  • You’ll have a sound knowledge of IT or business support processes
  • You have a good understanding of business systems such as Finance, HR, Payroll
  • You’ll have previous experience working in a business-systems support, development or service setting
  • You are accomplished in using Microsoft Office applications – in particular Excel
  • Prior experience in a similar role and/or business systems experience with the core company business system – Unit4 Business World/Agresso ERP – is beneficial but not essential

    • Working for Us

    What is  The Deal  for you?

    Flexibility!  You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments. You can work from Home but will be required to attend Widnes Head Office as and when the role requires. 

    Competitive Salary:  £30,000 – £35,000

    Pension:  contributory pension scheme

    Benefits:  retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app

    Best Lives Possible : You’ll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible 

    Development:  We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!

    Support:  From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier (financial) life

    Community Integrated Care is a Disability Confident and an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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