Main duties of the job

  • Provide support and offer advice to community and ward staff on completion of referrals to the Community Resource Team (CRT)
  • Receive patient referrals from SPOA and Acute Wards, GPs and Community Nurses by either telephone, fax or e-mail.
  • Scrutinise all patient referrals liaising with staff to provide any outstanding or additional information to ensure the patient flow team and community staff receive accurate assessments.
  • Accurately record messages received to the service and ensure they are passed on to the appropriate person in a timely manner
  • Access patient information using WPAS, PARIS, Therapy Manager, Malinko, Myddin, IFIT, to check patient information, e.g. inpatient history and discharge/transfer dates, respecting patient confidentiality at all times
  • Collate information on referrals to CRT and record for the teams as required.
  • Book appointments for CRT patients on Malinko, Myrddin, WPAS, PARIS or Therapy Manager systems
  • Work closely with the Admission, Discharge and Transfer Team to ensure direct referrals from A&E/AMU have received an appropriate assessment and are suitable to receive care in a Community Hospital setting or Enhanced Care Service (ECS). 

    • The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. 

    Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. 

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. 

    Person specification

    Education/Qualifications

    Essential criteria

  • GCSE’s C and above in English and Maths or equivalent experience
  • NVQ Level 2 in Administration or equivalent experience
  • IT qualification or equivalent level of experience using Microsoft packages
  • RSA/OCR level 2 or equivalent experience

    • Desirable criteria

  • ECDL
  • AMSPAR-City & Guilds Level 3

    • Experience

    Essential criteria

  • Previous clerical/office experience

    • Desirable criteria

  • Previous NHS experience

    • Skills

    Essential criteria

  • Able to use electronic information systems
  • Able to contribute constructively to a team working environment
  • Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
  • Able to record information accurately
  • Able to communicate information clearly and sensitively in person and over the telephone

    • Desirable criteria

  • Basic word processing packages
  • Excel spreadsheets
  • ECDL
  • WPAS
  • Myrddin
  • Malinko
  • PARIS
  • Therapy Manager

    • Other

    Essential criteria

  • Smart appearance
  • Excellent timekeeper
  • Work effectively under pressure in a clinical environment
  • Flexible approach to working
  • Team player

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable