Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several opportunities for Linux Technical Support Analyst based across the UK. This role is Fully Remote, on a Permanent basis.

Role Purpose:

The role is within a small team, working for one of clientsbi, biggest customers, providing Linux support and administration to a number of RedHat Linux VM’s. The role involves assisting with design and delivery of new VM’s, systems administration and operational tasks, patching and upgrading the VM’s and hosts, participate in projects, create, and maintain quality documentation, contribute to teamwork and improvements, all based on industry best practices.

Responsibilities/Accountability:

  • Provide BAU tasks (incidents/service requests/changes) ensuring SLA’s are met.
  • Supporting, configuring, patching, updating, upgrading of Linux systems according to best practices and standards
  • Monitoring and managing Security tasks to ensure operating systems are secure
  • Working with other team members and the client to manage patching schedules
  • Knowledge sharing and documentation
  • Ensure all working time is accounted for within the timesheet system to ensure accurate charge back to our end clients.

    • Skills/Experience

    System administration including:

  • Redhat RHEL7.x and RHEL8.x skills including upgrades, migrations, deployments, and integrations.
  • Configuring, managing, and monitoring network connections
  • Write and troubleshoot Linux Shell Scripts
  • Install/remove 3rd Party software as requested/required.
  • Knowledge of Linux based Anti-Virus software
  • Experience in VMWare ESXi/vSphere administration including:
  • Capacity Management
  • Virtual Machine deployment.
  • Virtual Machine backups
  • Virtual Machine monitoring
  • ESXi patching and upgrades.
  • Virtual Machine fault diagnosis
  • iLOM/Kernel upgrades
  • Ability to troubleshoot, research and diagnose root cause for an incident or problem
  • Excellent communication skills (both verbal and written)
  • Understanding of ITIL Service Management fundamentals
  • Knowledge of IT process tools such as Service-Now would be beneficial
  • Good client-facing skills
  • Experience of working in a similar ICT Managed Services environment would be beneficial
  • Collaborator but also be able to work on their own or with a multilingual/remote team.

    • Salary

    Detailed as applicable to the role

    Intelligent Resourceacts as both an employment business and as an employment agency.

    Please Note: Shortlisted candidates will be contacted via Call/Email.

    Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI and Business Disability Forum partner organisation.

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