Clerical Officer2024-03-25T18:02:55+00:00
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Clerical Officer Job Vacancy in Abergele, Wales, UK
Betsi Cadwaladr University Health Board
Main duties of the job
Answer telephone calls both internal and external using own initiative to deal with enquires within remit of the post. Excellent communication skills are required as these areas receive a high volume of telephone calls
Provide support and offer advice to community and ward staff on completion of referrals to the Community Resource Team (CRT)
Receive patient referrals from SPOA and Acute Wards, GPs and Community Nurses by either telephone, fax or e-mail
Scrutinise all patient referrals liaising with staff to provide any outstanding or additional information to ensure the patient flow team and community staff receive accurate assessments
Accurately record messages received to the service and ensure they are passed on to the appropriate person in a timely manner
Access patient information using WPAS, PARIS, Therapy Manager, Malinko, Myddin, IFIT, to check patient information, e.g. inpatient history and discharge/transfer dates, respecting patient confidentiality at all times
Book appointments for CRT patients on Malinko, Myrddin, WPAS, PARIS or Therapy Manager systems
Fax/E-Mail completed patient referrals to Community Hospitals for General Practitioner acceptance prior to transfer
Work closely with the Admission, Discharge and Transfer Team to ensure direct referrals from A&E/AMU have received an appropriate assessment and are suitable to receive care in a Community Hospital setting or Enhanced Care Service (ECS)
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.Â
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.Â
Person specification
Education/Qualifications
Essential criteria
GCSE’s C and above in English and Maths or equivalent experience
NVQ Level 2 in Administration or equivalent experience
IT qualification or equivalent level of experience using Microsoft packages
RSA/OCR level 2 or equivalent experience
Desirable criteria
ECDL
AMSPAR-City & Guilds Level 3
Experience
Essential criteria
Previous clerical/office experience
Desirable criteria
Previous NHS experience
Skills
Essential criteria
Able to use electronic information systems
Able to contribute constructively to a team working environment
Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
Able to record information accurately
Able to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
Basic word processing packages
Excel spreadsheets
ECDL
WPAS
Myrddin
Malinko
PARIS
Therapy Manager
Other
Essential criteria
Excellent timekeeper
Work effectively under pressure in a clinical environment
Flexible approach to working
Team player
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Welsh language skills are desirable