Main duties of the job
This role will also support the team with the retrieval of casenotes and filing of patient related correspondence and safeguarding issues.
By the nature of the duties, the postholder will be required to maintain strict confidentiality and will be expected to deal with patients, relatives, visitors and health professionals with courtesy, sensitivity and discretion
Provide administrative cover for a variety of clerical roles as directed by the Service Manager. These roles include the ward clerks, reception, appointments clerk and the medical secretaries.
Deal with enquiries, either on the telephone or face to face, from medical staff and the public concerning appointments and the admission, transfer and discharge of patients, referring them to an appropriate person as necessary.
Take clear, concise and accurate telephone messages and ensure that they are relayed to the appropriate person in a timely manner.
Using keyboard skills to type clinic letters, input information timely and accurately on the Welsh Patient Administration System (WPAS) including:
Registering a patient
Amending demographics
Tracking medical records
Admit and discharge patients
Create/cancel appointments
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The ability to speak Welsh is desirable but not essential for this post; Welsh and/or English speakers are equally welcome to apply. We offer support for those wishing to learn Welsh.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
The post holder will provide comprehensive administrative support for the obstetrics & gynaecology team. There will need to be a high degree of flexibility as this role will provide cover for the various administrative roles which include reception, antenatal appointments, ward clerk duties and typing support for the medical secretaries.
This role will also support the team with the retrieval of casenotes and filing of patient related correspondence and safeguarding issues.
By the nature of the duties, the postholder will be required to maintain strict confidentiality and will be expected to deal with patients, relatives, visitors and health professionals with courtesy, sensitivity and discretion
Provide administrative cover for a variety of clerical roles as directed by the Service Manager. These roles include the ward clerks, reception, appointments clerk and the medical secretaries.
Deal with enquiries, either on the telephone or face to face, from medical staff and the public concerning appointments and the admission, transfer and discharge of patients, referring them to an appropriate person as necessary.
Take clear, concise and accurate telephone messages and ensure that they are relayed to the appropriate person in a timely manner.
Using keyboard skills to type clinic letters, input information timely and accurately on the Welsh Patient Administration System (WPAS) including:
Registering a patient
Amending demographics
Tracking medical records
Admit and discharge patients
Create/cancel appointments
Timely and accurately retrieve casenotes from other areas of the hospital and maintain an efficient filing and recording of information systems to meet the needs of the service.
Assist in the management of waiting lists by checking inpatients are admitted/discharged and outpatients are added/removed from waiting lists as appropriate.
Provide face to face non clinical advice and information to patients, ie patient transport, directions etc.
Use email and internet services as required, including the use of electronic diary.
Undertake such miscellaneous clerical duties as become necessary, eg photocopying, data input, ordering stationery etc.
Deal with incoming and outgoing mail, ensuring that mail is distributed accordingly.
Undergo any training relevant to the job role
Assist in the induction and training of new and relief staff, demonstrating duties.
Have a flexible approach towards work and work flexible hours of duty within reasonable bounds
To be aware of health and safety issues and act in a way that would not compromise others.
The postholder is expected to treat all patients, relatives, Health Board staff and others outside the Health Board with discretion and courtesy at all times, ensuring that a professional image of the Health Board is presented.
Maintain clear and accurate communication with colleagues, maintaining confidentiality at all times
Person specification
Qualifications and Knowledge
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Aptitude and Abilities
Essential criteria
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Welsh language skills are desirable
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Welsh language skills are desirable
