Fantastic opportunity for an experienced Receptionist!

The role will play a vital part of the day to day running of the business. The Receptionist will be the first and last point of contact for all visitors and employees. The Receptionist will manage the venue, meet, and greet vulnerable clients. Ability to communicate effectively with vulnerable clients is essential.

The role holder will have great opportunity to develop their skills and gain knowledge of the business. A great opportunity to be part of growth. The opening hours are Monday to Friday 8am – 6pm. Therefore, flexibility to work between the hours is essential.

Interested? See below: What you’ll be doing:

The role will include a wide variety of responsibilities from

  • Meeting and greeting claimants and their companions
  • Carrying out other duties Fire Warden, First Aider and Evacuation chair operative (where applicable) responsibilities
  • Updating CRMs systems and uploading documents to Casper and carrying out administrative duties
  • Ensuring venue is always kept professional and managing the security of the venue
  • Maintaining business office supplies by keeping an up-to-date record of stationary surplus
  • Providing directions to claimants and their families over the telephone
  • Contributing to the Strategic Management & Development of business

    • What we’re looking for:

  • Good IT skills and ability to pick up systems
  • Ability to show empathy and providing a great customer service
  • Experience in Reception work
  • Good written and verbal communications, listening skills & experience in ASL language ideal but not essential
  • Organised, proactive and ability to deal with difficult situations

    • About Department of Work and Pensions

    At Capita, we’re carrying out Personal Independence Payment (PIP) assessments on behalf of the Department for Work and Pensions (DWP) across the Midlands and in Wales, and on behalf of the Department for Communities (DfC) in Northern Ireland. PIP helps people with a long-term health condition or impairment to cover the extra costs that they may face when trying to lead full, active and independent lives. Join us and discover how you can use your compassion and healthcare skills to take your career in a different direction.

    What’s in it for you

  • Salary role is office based
  • Full training provided
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

    What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. For further information please reach out to Fayyaz Riaz at

    We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.