Main duties of the job

The post holder will provide an efficient high quality typing and administration service to support the medical secretarial team. Support the team in the management of patients medical case notes and effective filing system and supporting the patients along the defined patient pathway.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The post holder will undertake any relevant training specific to the role including BCUHB mandatory training to ensure competencies skills and knowledge are up to date.

Actively develop and maintain knowledge of medical terminology within designated specialty area.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder will possess excellent time management skills, be well organised and have the ability to prioritise workload demands to meet strict deadlines, whilst producing work to the highest standards.

The post holder will also have the ability to work both independently and as part of a team, using discretion, judgment and initiative. Excellent written and verbal communication skills are essential together with a keen eye for detail, with the ability to process and generate urgent and routine correspondence.

Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times.

Person specification

Qualifications

Essential criteria

  • Good standard of general education/(GCSE maths and English at grade C) and above or equivalent.
  • NVQ level 3 or equivalent knowledge and experience or willing to work towards.
  • L2 RSA/OCR or equivalent experience.

    • Desirable criteria

  • IT related qualification( CLAIT plus or ECDL).
  • NVQ Customer Service L2.
  • L2 Medical terminology.
  • Statutory and Mandatory training as per Health Board policy.

    • Experience

    Essential criteria

  • Knowledge of a range of administrative processes.

    • Desirable criteria

  • Experience of working in office environment.
  • Experience of working within the NHS.

    • Skills

    Essential criteria

  • Ability to communicate professionally and effectively with all levels of staff both verbally and in writing.
  • Excellent Customer Service skills
  • Flexible and adaptable to changing service demands.
  • Ability to meet deadlines.
  • Good organisational skills

    • Desirable criteria

  • Proficient in use of Microsoft office applications.
  • Experience of using patient administration systems
  • Experience of organising meetings/activity

    • Knowledge

    Essential criteria

  • Ability to work to established policies, service level agreements and key performance indicators.
  • Evidence of continual personal development.
  • Knowledge of secretarial role including progress chasing.

    • Desirable criteria

  • Knowledge of NHS Organisations

    • Personal Qualities

    Essential criteria

  • Good team working ethic.
  • Approachable/friendly.
  • Confident manner.
  • Reliable.
  • Develops own practice through reflection and learning.
  • Empathetic.

    • Other relevant requirements

    Essential criteria

  • Able to travel to meet the requirements of the post.

    • Desirable criteria

  • Welsh Language speaker.

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable