We employ over 8,000 people

who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Detailed job description and main responsibilities

The post holder will be responsible for the assessment of health and clinical needs, utilising professional clinical judgement, supported by decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in an e-health (contact centre) environment.

The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home.

The post holder will be responsible for the supervision, teaching, preceptoring and mentoring of other staff which may include students, Assistant Practitioners and Band 5 Clinicians.

Key Responsibility Areas

  • To act as a professional role model at all times
  • Develop and maintain expertise, practice and competence in the role of senior nurse advisor.
  • To provide a skilled and effective assessment of patients presenting clinical needs through telephone consultation, with the support of the clinical assessment software, throughout which the nurse is required to be accountable for using professional judgement at all times.
  • To apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given.
  • Current awareness of policies and utilisation of acquired skills in mental health, child protection, medication enquiries and other aspects of general healthcare as required for the role.
  • Works independently and is responsible and accountable for managing their own approach to workload, risk assessment and risk management
  • Person specification

    Education / Qualification

    Essential criteria

  • Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registration etc
  • Evidence of continuing professional development
  • Experience

    Essential criteria

  • Post registration clinical experience in Primary, Acute or Ambulance settings
  • Experience of supporting others through Preceptorship, Mentorship or Coaching
  • Evidence of liaising with multidisciplinary agencies both internal and external to the organisation
  • Knowledge and Skills

    Essential criteria

  • Additional professional qualifications and/or evidence of supporting learning in a clinical environment
  • Understanding of clinical governance
  • Awareness of the issues relating to vulnerable people
  • Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care
  • Advanced patient assessment skills
  • Excellent communication skills including non-face to face
  • Evidence of Leadership skills
  • IT literate with good keyboard skills
  • Ability to prioritise and delegate working as part of a team
  • Able to use own initiative & work independently
  • Ability to identify own developmental needs
  • Self-motivated with the ability to motivate & support others
  • Ability to problem solve
  • Ability to adapt and respond to changing situations
  • Personal Abilities

    Essential criteria

  • Adhere to the Trust values and behaviours
  • Commitment to providing service that meets the changing needs of external and/or internal customers
  • Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
  • Focus on constructive evaluation and challenge of own and team performance
  • Proactive in identifying opportunities for improvement and innovation
  • London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.