Job Purpose:
This is a community-based role responsible for improving quality of life in households and across communities. The role involves supporting Council tenants to manage and maintain tenancies to improve outcomes by responding to, and reducing, need and risk.
The post holder will contribute to realising our vision for a place where all people can prosper and has a critical role in supporting tenants in our most vulnerable communities by helping prevent harm, and intervening early where there is risk. This includes working with households to respond to early identification of Adult and Child Protection concerns to remove the risk of escalation above relevant thresholds
and accelerating the provision of secure tenancies through the Housing 1st and Rapid Rehousing Transition Plans.
The role will contribute to the identified outcomes recognising the importance of partnership working.
Requirements
The post holder needs to hold as a minimum:
Educated to standard grade level or equivalent
Responsibilities
The post holder is expected to demonstrate:
Skills and experiences in:
Ability to develop and sustain relationships with people and communities with
complex needs
Ability to focus on the best outcome for each household and work to achieve
it with them
Ability to deliver public services to required standards and outcomes
Ability to work autonomously, managing own workload, deadlines and appointments, exercise judgement and initiative, take personal responsibility and accountability for your own practice
Ability to identify vulnerable people, assess needs and implement actions to achieve better outcomes
Ability to assess and respond to risk within complex situations
Ability to communicate and influence effectively in both oral and written
forms with a wide range of audience
Ability to produce and maintain accurate reports and documentation
Ability to use a range of computer packages. Eg Microsoft Office
Qualified or working towards mandatory achievement of level 3 SVQ (SCQF
Level 7) Health and Social Care related qualification to meet registration
requirement and CIH in Housing as appropriate
Ability to work within collaboratively within a multi-disciplinary context
Ability to empathise with, and help, people who are recognised as vulnerable
Ability to deal with sensitive information and confrontational situations using professional judgement and effective communication skills
Ability to recognise cases that require input from other services including
guidance from line manager
Commitment to:
Improving outcomes for people and communities
Improving the customer experience
Qualified or working towards mandatory achievement of level 3 SVQ (SCQFÂ
Level 7) Health and Social Care related qualification to meet registrationÂ
requirement and CIH in Housing as appropriate
Continuous learning and reflective practice including restorative justice andÂ
mediation skills
Responsible for ensuring your own registration with SSSC and the PVG
scheme on an ongoing basis
Adhere to SSSC Codes of Practice and National Care Standards
The Individual
Please see Job Profile for further details
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
Armed Forces
Guaranteed Interview Scheme
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
