Capita is an equal opportunity and disability confident employer. We are looking for a customer driven individual to join us on a permanent basis. You’ll work hours per week and will be based between home and our client site in Swindon (SN1 1HN). What will you do?

  • Send out retirement packs and quotes to our clients so they can plan for their retirement.
  • Process our customers’ claims making sure we have all our requirements as well as carrying out our identification and anti-fraud checks. Making call outs to clients and advisers is sometimes necessary as well as liaising with our Contact Centre.
  • Provide excellent customer service to our clients help them transition into retirement as smoothly as possible, delivering the best service possible.
  • Work as part of a dedicated team and commit to our promises, consistently delivering on our SLA’s.

    • What can we offer you?

    In this role, you will be given fantastic training and development to get you ready for your career in financial services. You will also be given the following:

  • A starting salary of days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

    • What are we looking for?

  • Ability to deliver excellent customer service
  • Ability to work as part of a team
  • Ability to cope with varying workloads
  • Strong organisation skills
  • Good numeracy and literacy

    • What’s next?

    If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.

    Equal Opportunities

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.