Main duties of the job

The main duties of the Claims Administrative Assistant will be:

  • Point of contact for the Claims Team by telephone, e-mail, and correspondence or for visitors
  • Deal with enquiries , message taking and redirecting as appropriate, from staff, and Solicitors
  • On a daily basis log all claims received onto DATIX ensuring that files are opened correctly and that all information is uploaded onto the system
  • Open and distribute incoming mail on a daily basis
  • Ensuring that paperwork is filed appropriately both electronically and manually
  • Access patient information in relation to claims from BCUHB software e.g. PIMS
  • Schedule and arrange venues for training courses as required.
  • Provide administrative support in respect of the Concerns Team function.
  • Work with other members of the wider Concerns Team to provide support as required.
  • Provide cover for other administrative staff within the Concerns Team in their absence.
  • Maintain the strictest confidentiality and discretion at all times.
  • Photocopy case notes, correspondence and meeting papers ensuring that they are copied correctly and in an orderly manner
  • Ensure that data is kept up to date and is correctly saved
  • Schedule, organise and arrange venues for meetings as directed by the Senior Investigations Manager and support the Claims Manager
  • Undertake such other duties as may be required from time to time, commensurate with the title of the post.

    • Working for our organisation

    If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and Proud to Lead competence framework.

    Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

    Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

    Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

    Detailed job description and main responsibilities

    You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

    Person specification

    Skills

    Essential criteria

  • ECDL or equivalent experience of working with Microsoft Packages to include Access, Excel and Word
  • Educated to GCSE level or equivalent
  • Experience of using databases
  • Ability to work to agreed timetables/deadlines
  • Ability to develop and sustain relationships with a wide range of individuals and within groups
  • Excellent numerate, oral and written skills
  • Excellent communication skills and ability to take/record formal record of meetings
  • Able to prioritise own workload
  • Knowledge and understanding of the NHS
  • Flexible to the business needs
  • Ability to prioritise own work against a background of change and uncertainty

    • Desirable criteria

  • Evidence of continuing professional development
  • Experience of working in the NHS
  • Use of Datix
  • Ability to speak Welsh
  • Knowledge of Concerns process
  • Self motivated, proactive and innovative

    • Qualitications

    Essential criteria

  • Educated to GCSE level or equivalent

    • To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

    Employer certification / accreditation badges

    Applicant requirements

    Welsh language skills are desirable

    Welsh language skills are desirable