Job overview

Utilising structured project management methodology and evidence-based improvement tools and techniques the IT Project Facilitator works closely with clinical and corporate colleagues to deliver defined small-medium scale projects that improve quality and productivity to benefit our service users and/or result in income generation / cost improvements.

Main duties of the job

  • Actively support the development and enhancement of the Trusts IT Development.
  • Work within project management governance systems and processes.
  • Utilise PRINCE2 principles to deliver a range of defined small-medium scale projects, ensuring overall outcomes and benefits are delivered forthe benefit of service users and other stakeholders.
  • Responsible for day to day delivery of specified projects, delivering outcomes agreed with the relevant IT Group Specialist or IT Project Manager.
  • Develop the scope, plan and objectives of each project in collaboration with Group Specialist, IT Project Managers, clinicians, managers and other key stakeholders
  • Prepare Project Mandates, securing the necessary approval and authority to proceed as needed.
  • Assist with developing business cases and bids/tenders through a project team approach.
  • Resolve problems that arise during the project and to escalate any problems that cannot be resolved to the relevant project/programme board.
  • Ensure the risks and issues of each project are identified, and monitored with remedial action plans in place.
  • Formally record the progress of projects, using project management software, reflecting meetings, milestones and working documentation, escalating exceptions and issues as appropriate
  • Responsible for ensuring delivery of projects within timescales and other identified constraints.
  • Ensure appropriate data collection and analysis is undertaken for projects.
  • Prepare regular progress and exception reports
  • Working for our organisation

    The IT Project Facilitator role will sit within the Business Intelligence (BI) team whose function is to manage, support and develop the Trust’s Electronic Patient Record (Rio) and the provision of information and performance data/reports within and outside the Trust. The role will support the Trust’s digital projects within the BI team which are currently the implementation of a data visualisation tool, the integration of 3 IAPT EPRs into one and a version upgrade of Rio.

    Person specification

    Qualifications

    Essential criteria

  • Educated to degree level or equivalent
  • Project management qualification
  • Training or experience in recognised quality / continuous improvement tool
  • Experience

    Essential criteria

  • Excellent skills in using recognised improvement tools such as lean
  • Experience communicating and working at a senior level
  • Experience of training others in tools and techniques that may be unfamiliar to staff and where gaining commitment to their use is required
  • Experience in writing reports
  • Experience in working within a project management office environment supporting the delivery of a portfolio of projects
  • Experience of managing multiple priorities and meeting deadlines under pressure
  • Experience communicating and working at a senior level.
  • Excellent skills in using recognised improvement tools such as lean
  • Strong project management and organisational skills, including independent formulation of plans
  • Proven presentation skills in a variety of situations, including training and implementation of tools that are unfamiliar to recipients
  • Able to use Project Management Software
  • Knowledge

    Essential criteria

  • Advanced user of IT applications (such as MS Word, Access, Excel, and PowerPoint)
  • Effective use of MS Office
  • Able to use Project Management Software
  • Desirable criteria

  • Strong knowledge of project management methodologies, including experience of using these to successfully deliver projects
  • Excellent knowledge of continuous improvement tools and techniques, including experience of using these to successfully deliver change
  • Knowledge of the principles of change
  • Skills

    Essential criteria

  • Good interpersonal, influencing and negotiating skills across a range of professional staff, external organisations and other stakeholders
  • Able to use initiative and judgement in deciding the best course of action where there may be several appropriate options
  • Well-developed time management skills with an ability to deliver to multiple and conflicting deadlines
  • Genuine desire for improvement of patient services
  • Able to work independently and as part of a team
  • Ability to motivate self and others
  • Enthusiastic, proactive and self reliant
  • Resilient and capable of delivering whilst working under pressure
  • Tenacious and with a strong track record
  • Excellent organisational Skills
  • Flexible (must be willing to work across the Black Country)
  • Adaptable and resilient having a flexible approach to working within a rapidly changing environment
  • Desirable criteria

  • Excellent communication, empathy and assertiveness skills, which are required to gain cooperation where there is resistance to change or a lack of commitment to a project
  • Can motivate self and colleagues to think laterally and imaginatively about service development opportunities
  • Clear leadership qualities
  • ** Please Note that Internal at Risk Employees will be given preference for this position**

    We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post.

    If you do not hear from the recruitment 4 weeks within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback. 

    Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post.

    The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation.

    As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ+ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ+) people.

    Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process.

    Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997.

    Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your