We employ over 8,000 people

who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.

We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.

As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.

Detailed job description and main responsibilities

As a 111 Health Advisor you will have an excellent telephone manner and commensurate communication skills. With experience of dealing with the public over the phone, you will be able to follow and interpret policies and procedures and have the ability to work under pressure and remain calm.

The Pathways course is a full time (37.5hrs per week) 5 weeks course with the first 3 weeks starting at 9 am and finishing at 5 pm . Please note that the fourth and fifth week will be coaching/signing off (Monday to Sunday) which will consist of unsocial hours, weekends, late shifts, early shifts and bank holidays at any time between the hours of 06.00-02.00. If successful for the role, it is imperative you attend the whole course and as such no annual leave will be granted (even if pre booked).

PLEASE NOTE: During the first four week training period, you will receive a trainee salary of £20,230 (including Outer London High Cost Area Supplement). This includes 75% of the pay band maximum of the fully qualified rate and 100% of the Outer London High Cost Area Supplement applicable.

After a 5-week training period, your starting salary will be £24,228 (including Outer London High Cost Area Supplement) rising to £25,675 (inclusive). This salary will be pro rata if your contracted hours are part-time. In addition to this, there will be an unsocial hours payment dependent on rota.

Working Hours: 30 hours & 37.5 hours per week (Optional)

Applicants must be able to work anytime between 06:00 to 02:00 am. 

Applicants must be available to work Saturday & Sunday.

Person specification

Criteria

Essential criteria

  • Experience of dealing with the public over the phone
  • Ability to use own initiative
  • Ability to follow and interpret policies and procedures
  • Ability to work under pressure and remain calm

    • London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.