About the role

Balfour Beatty Vinci has an exciting opportunity for a Complaints & Enquiry Administrator to join our team to work in Coleshill on HS2.

Role Purpose:

To provide administrative support to the Stakeholder Function including Enquiries and Complaints records and document control.

What you’ll be doing

To provide administrative support to the Stakeholder Function including Enquiries and Complaints records and document control.

  • To assist the Stakeholder team in complying with and implementing HS2 standards.
  • Assist and support the Complaints Team in the monitoring of timeframes for the complaints procedure.
  • Respond to complaints and enquiries, recording issues accurately, circulating to key staff for action to be taken.
  • Maintain relevant records, ensuring accurate data input to all computerised systems.
  • Utilise internal and HS2 systems to process stakeholder information, creating and maintaining accurate case records, detailing the concerns of the stakeholders and keeping a record of the outcome in a timely manner.
  • Enabling and maintaining communications between project team members and other stakeholders.
  • Assisting in the preparation of weekly reports.
  • To support management and collation of evidence for complaint and enquiry management.

    • Who we’re looking for

  • Experience in record keeping and compiling documents
  • Strong understanding of Office365 from both technology and usage viewpoints (Particularly SharePoint and Teams).

    • Why work for us

    Balfour Beatty VINCI (BBV) is responsible for designing and building part of the most exciting and challenging infrastructure project in Europe: HS2.

    We are building the West Midlands section of HS2’s Phase One route, spanning approximately 90km from Long Itchington in Warwickshire to the centre of Birmingham and on to Handsacre in Staffordshire. We will be employing thousands of people from the region to design and build the civil infrastructure for HS2 and we are looking for a wide range of skills to join the team and support this unique and ground breaking project.

    Diversity and Inclusion: We aim to be a leader in equality, diversity and inclusion by creating a safe inclusive working environment for all – living our values of Safety, Respect, Integrity and Leadership. We are positive and inclusive about making adjustments, providing flexible working, encouraging all staff to engage in a diverse range of year round learning opportunities and provide personal development opportunities. Our aim is to attract more people from diverse backgrounds to help us build on our inclusive culture.

    Flexible working: Flexible or agile working is encouraged at BBV and we recognise the value and diversity of candidates which this can bring to our business operations. Not every role can provide a variety of working patterns to suit people’s personal needs however we are happy to discuss agile working opportunities at BBV with you.

    Disability confident: We care about being inclusive and that means we encourage applications from people with diverse set of backgrounds and experiences. BBV is Disability Confident committed and we welcome applications from candidates with a disability.