Responsibilities
:
If you are immediately available apply!
We Are Aspire Ltd are a Disability Confident Commited employer
Closed
Customer Experience Executive2024-04-12T09:24:48+01:00
Accurately processing client orders, (transfers, exports, UK deliveries) to set timelines
Update required databases with the required information to provide daily/weekly KPI & performance reports
Manage client interaction at key touchpoints (on boarding, order confirmation, EP, logistics, delivery)
Continually review current processes and provide ideas to improve efficiency and/or customer service.
Ensure all client queries/complaints unavailable stock, logistics issues) are dealt with professionally, accurately and within set performance targets
Identify and record service failure points when flagged by clients or internal users and raise them with your manager.
As required, conduct surveys and other data gathering information from Clients/suppliers
To be a competent user of SAP and Hub Spot and other systems required within this role.
Training will be provided
Assist as required in targeting digital clients with highly curated and desirable offers
Assist as required with various stages of the goods inwards journey
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Customer Experience Executive Job Vacancy in London, England, UK
Aspire
